As usual, it’s old news to my Twitter followers that I’ve unlocked my Huawei E220 HSDPA modem, which I got with my mobile broadband from Dialog Telecom. It was operator-locked, meaning it only worked with Dialog. I’ve got to say, I loved mobile broadband. The idea of having internet wherever I went was awesome. But Dialog’s been doing everything they can to mess that up. When I signed up, they promised 3.6Mbps, but I’ve never seen anything above 1Mbps. And sometimes their DNS servers crap out, making the connection totally useless.
“They’ll get their act together eventually, and we’ll see decent speeds someday,” I told myself. Man, was I wrong.
A few weeks ago, I noticed Dialog quietly “updated” the mobile broadband speed to 1Mbps on their website. Hold up! What about the connection I bought? What happened to the “super-duper fast” (yeah, I know, hilarious, but that’s how they sold it :P) internet that was supposed to hit 3.6Mbps???
My first thought was, “WTF! Who do they think we are? How do they think they’ll get away with this???” The answer’s simple. They knew they couldn’t deliver 3.6Mbps from the start, but they lied. Why? Because they’re the mighty Dialog Telecom, and we’re just helpless customers in their eyes.
“They’ve already paid, so why care? They can’t switch providers since it’s locked,” – that’s probably what Dialog’s big shots are thinking.
Well, Dialog, I’ve got news for you: anything that can be locked can be unlocked! at least with this HSDPA modem you sold us 😛 And that’s exactly what I did. Now I’ve got a fully functional Huawei E220 HSDPA modem 😀
Unlocking it was pretty straightforward, and no, I didn’t shell out cash to some company to do it 😛 I handled it myself after some solid Googling (shoutout to OpenDNS! Web browsing is a nightmare with Dialog’s junk DNS servers. If you’re still using them, switch to http://opendns.com you’ll thank me later :P).
The first question I got on Twitter was, “Are you switching to Airtel now?” My answer? “Nope!”
I’m not ditching Dialog just yet. Why not? Because I signed up for six months, and I’ll stick to that deal. So why unlock it then? Easy! after six months, I’m free to do whatever, but they’re banking on me being stuck with their modem and not switching. They don’t care. Now that I can hop between networks with this same modem, they know I might, and that’s what keeps greedy companies like Dialog from screwing us over. It’s why we should all do it! Teach them to respect their customers.
There are tons of guides out there for unlocking HSDPA modems. My next post, which I’ll write tomorrow morning, will be a step-by-step on unlocking the Huawei E220, the most common HSDPA modem in Sri Lanka. Most of my friends have this one, so chances are you do too. Let me know if you’ve got a different model, I’m always happy to help.
Don’t get it wrong, I’m not some Airtel shill or out to take down Dialog Telecom (LOL!). This isn’t just about Dialog either, it applies to Mobitel, Airtel or whoever there is! My point is, we customers deserve the freedom to pick a network that actually delivers decent service. If they won’t give it to us, we’ve got to push back! I just took the first swing.
~SeeJay
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